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Gold Sunshine has over 20 years of on-site project delivery experience and its service capabilities cover more than 200 cities in Greater China. Its specialized service capabilities are reflected in the Field Engineering program, which provides various technical support services aimed at providing on-site technical support and solutions for customers. The advantages and specific contents of this program are as follows:
Provides on-site support services, including equipment installation, commissioning, maintenance, and troubleshooting. The technical support team will provide technical services on customer‘s site to ensure smooth equipment installation, maintenance, and solve on-site problems and failures. Customers can rely on the technical support team of the Field Engineering program to avoid the hassle of connectivity issue，equipment maintenance and troubleshooting.
In addition to on-site support services, the Field Engineering program also provides remote support services. The technical support team will solve the customer's technical problems and failures through telephone, email, remote control, and other methods, ensuring the normal operation of the customer's equipment and system. The advantage of this remote support service is the quick response to customer needs, avoiding unnecessary travel and time wasting.
Provides engineering project management services to help customers plan and manage engineering projects. The technical support team will participate in the planning, design, implementation, and acceptance of engineering projects, ensuring that the engineering projects are completed on time, with quality, and in quantity. Customers can receive professional support and assistance during the engineering project process, avoiding project delays or quality issues.
Help customers choose the right products and solutions. The technical support team will communicate with customers, understand their needs and problems, provide professional advice and solutions, and ensure customer satisfaction and market share. Customers can fully understand the products and services before purchasing, thus avoiding unnecessary misunderstandings and mistakes.
Help customers to solve equipment failures and technical problems. The technical support team will solve the customer's technical problems and failures through telephone, email, remote control, or on-site service, ensuring the normal operation of the customer's equipment and system. Customers can receive professional support and assistance in a timely manner when encountering problems, ensuring the normal use of equipment.
+86-10-8646-3888
+86-10-5913-8888
Professional IT system integration service provider with excellent digital transformation capabilities.
Our overall operation and maintenance solution aims to provide enterprises with comprehensive IT operation and maintenance services to ensure efficient and stable operation of their IT systems
Smart Park Solution is a comprehensive solution based on technologies such as the Internet of Things, cloud computing, and big data, Its goal is to provide intelligent and efficient management services for parks